We ship throughout Thailand and normal delivery method is by Road. For remote locations and Islands, it may involve delivery by sea, rail or by air.

Deliveries to customers are sent out and received on working days only, which means Monday to Friday and not on weekends, or public holidays.

Orders placed before 11 A.M. are processed on the same working day, and deliveries are subject to stock availability.
Goods are sent out after full payment has been completed successfully.

If the item is not in stock, we will email you and inform you when it will be back in stock and items will be shipped on the next available working day when stock is available.

It is the customers’ responsibility to provide the correct shipping address and contact details and, furthermore, to be present when a delivery arrives. In addition, if someone else signs and/or receives the parcel at the delivery address provided other than the ordering customer, it is not the responsibility of the sender.

If parcels are returned to the sender, the customer must pay for the order to be re-shipped.
If a parcel is forwarded to a local depot, the consumer must arrange to collect the parcel at his/her own expense.

“Force Majeure” events, such as natural disasters, health pandemics and policy changes from carriers may delay deliveries and returns and are out of the control of the sender. Sale items may also be subject to delivery delays. In all cases the customer my or may not be notified.

Deliveries are undertaken by third party carriers; hence the sender is not responsible for any shipping delays, parcel losses or damages, however the sender may help customers in resolving issues and claims with the carriers at its own discretion.

INTERNATIONAL SHIPPING & CUSTOMS FEES/TAXES 

Different modes of transport, carriers and services may be used to deliver parcels internationally. And this would incur more shipping charges to the customer.

In addition, Customs Fees and Taxes may also apply to parcels being received outside Thailand. It is the responsibility of the consumer to clear the goods in his/her country of import.

We strongly advise to check the rules of importation, tax, Customs and Duties in the country of Import, where the goods will be delivered to before making a purchase on the website, as it is the customer’s responsibility to pay for any tax or Customs fees due when the goods arrive in your country outside of Thailand.